Return shipments

For returning goods, you must observe the following:

  • We only handle returns if you have requested a return number.
  • Please note that goods over three months after delivery and goods
    ordered upon special request of the client, unfortunately, can not
    be returned.
  • After receiving the return number, you must send the goods within
    2 weeks to Certilas
  • The goods must be properly packed.


Please fill out the data completely. After sending the form, you will
receive a return number as soon as possible.

Do you have any questions? Please contact us by phone on
+31 26 3030 0080 or send an email to

Request return number

Enter the number of your order.
Enter your company details (company name, address, place of business).
Phone number of the contact person in case of questions.
Enter the item number of the item to be returned.
Enter a description of the item to be returned.
Enter the number (kilos/units) that you would like to return.
Enter the reason for your return.
Enter additional information abour your return.